Shipments and Orders
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      1. Customer Help Center
      2. Shipments and Orders

      Check an Order Status

      You can view the status of your order by logging in or from the order update emails sent to you.

      1. Sign in and go to Orders
      2. The order status is in a grey box next to the Order #
      3. Clicking the order number takes you to the orders details page to see more info

      Common order statuses

      • Awaiting Fulfillment: Your order has not yet shipped
      • Partially Shipped: Some but not all of your items have shipped
      • Shipped: Your entire order has been shipped

       

       

      In the order details page, the Order Status is under the Order Details section

       

       

      Refer to your email order update notifications

      1. Use the email that was used to place the order
      2. In your inbox search, search for emails containing "Your ZenSupply Order Has Been Updated"
      3. The order status will appear in the email

       

      Example of an order update email