When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in your Orders.
How Long Do Refunds Take?
It will depend on the payment method and if you are canceling an order that hasn't shipped or returning items.
Cancelations
- You may cancel an order anytime before it has shipped
- Same-day cancelations (the date the order was placed)
- Refund Time + 24 hours settlement + one business day processing time
- The transaction must settle before we can initiate the refund, which is approximately 24 hours
- We will initiate the refund within one business day after the transaction has been settled
- General cancelations (one or more days after the order was placed)
- Refund Time + one business day to process
- We will process the refund within one business day after confirming with you
Returns
When returning an item, you have the option to choose your preferred refund method in Your Returns.
After we receive your returned item(s), it can take up to three weeks for us to process your return. Certain items can take more time. We typically process returns within 3-5 business days after your items have been received. When we complete processing your return, we issue a refund to the selected payment method. Learn how to Track Your Return.
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.
| Refund Method | Refund Time (After Refund Is Processed) |
|---|---|
| Credit card | 3-5 business days |
| Debit card | Up to 10 business days |
| Checking account | Up to 10 business days |
| Pre-paid credit card | Up to 30 days (depending on the issuer of the card) |
| AmazonPay | 3-5 Business Days* AmazonPay Customer Service |
| GooglePay | Depending on card linked to the account. Google Pay Customer Support |
| PayPal | Depending on card or method linked to the account. Refer to PayPal's Customer Support Resources. |
For payments made with wallets (e.g. AmazonPay, GooglePay), please refer to their customer service information for specific details.
Potential Delays
If we're unable to make contact with you for some reason, it may result in additional delays. Please ensure the contact information that was used to place the order is accurate and regularly monitored.