Once you have submitted a return request for your item(s), the following actions will take place and are provided for your information.
- You submit a return request
- We review it & coordinate with our warehouse return teams
- We'll send you return instructions
- You send the items(s) back (to the specified warehouse location we provide)
- The warehouse receives and inspects the items
- Our finance team approves or rejects the return
- You are notified
- For approved returns, a replacement or refund is initiated (based on your preference)
What to expect
- We'll review the request ASAP (in the order they come in), so please be patient
- The total process (beginning to end) can take up to 14 business days, sometimes longer
- If there are any hiccups or delays, we will notify with you
- Return shipping is free to customers if the shipment was our mistake
- Customers pay return shipping if the items(s) were bought by mistake or not needed
Common reasons for delays
- We cannot reach you (please make sure your account info and contact details in any correspondence are accurate and updated)
- The items are returned to the wrong warehouse location (and they need to be re-routed to the correct one)
- During the processing period, customers initiate a chargeback or payment dispute (this adds processing time on our end); please be patient and contact us if you have any questions