There are options and we will help.
- Comparable product alternatives
- We can provide you with a list of suitable alternatives to the product you ordered
- Sometimes this may be the same model with different options
- Other times, it may be a different brand with the same capabilities or features
- If you don't know which brands work as substitutes, we will help
- Canceling the order and receiving a refund
- If you can't wait and alternatives don't work for you, we can cancel the order and initiate a refund
- Refunds take a few business days to appear on your statement (please be patient)
- More information on Refunds and timing
- Getting creative
- When the common options have been exhausted, we can get creative
- We can leverage our relationships inside and outside our business to find potential solutions and keep you informed so you can make a decision
For perspective, the unprecedented disruptions to the American and global supply chain are causing ripple effects felt across the industry from manufacturers to retailers and customers. Despite having one of the broadest and deepest inventories and network of suppliers, we are not immune to some of the disruptions.